Welcome to Ijen District B&B. These Terms and Conditions govern your relationship with us, including bookings, payments, cancellations, and privacy policies. By booking with us, you agree to comply with and be bound by the terms outlined below.
1. Scope of Agreement & Affiliates
This agreement applies to all tour bookings, transit activities, accommodations, and transportation services rendered or booked through:
- Our official website and associated direct booking platforms: Ijen District B&B.
- Our verified social media accounts listed officially on our website.
- Our parent corporation: PT Harris Ijen Jaya Mandiri.
- Authorized corporate affiliates, including Haris Ijen Tour and Travel.
2. Reservation & Booking Channels
To ensure high-quality communication and scheduling, all online reservations must be coordinated directly through our authorized Customer Service representatives via official communication channels:
Verified Contact Information
Direct Mobile / WhatsApp: +62 812-4994-9035
Official Channels: Direct email contacts, telephone lines, and verified social media handles linked on our parent/affiliate website.
3. Last-Minute Booking Deadlines
To guarantee appropriate logistics, equipment, guides, and room assignments, the following booking deadlines are strictly enforced before scheduled departures:
| Tour / Service Category | Booking Deadline | Applicability |
|---|---|---|
| Multi-Day Tours | 24 Hours prior to departure | All trips/tours lasting more than 1 day. |
| Single-Day / Day Trips | 5 Hours prior to departure | All trips lasting 1 day or less. |
| Java-Bali Inter-Island Transit | 6 Hours prior to departure | Cross-border transport & ferry services. |
4. Identity Verification & Privacy Policy
Guests are required to provide clear and valid identification records to complete bookings and comply with Indonesian tourism regulations. This includes:
- A valid passport number (for international travelers).
- A national Identity Card (KTP) number (for domestic Indonesian citizens).
Confidentiality Assurance
PT Harris Ijen Jaya Mandiri and its subsidiaries guarantee that all personal identification records, passport details, and contact information are encrypted, stored securely, and kept strictly confidential in alignment with state privacy frameworks.
5. Payment Methods & Terms
Payments must be finalized through authorized payment gateways available on the official Ijen District B&B website, the Haris Ijen Tour and Travel portal, or affiliated business billing platforms. Accepted payment channels include:
- Credit & Debit Cards: Visa, Mastercard, and other supported global card providers.
- Direct Bank Transfers: Official corporate accounts provided at checkout.
- Digital Wallets & Multi-Currency Platforms: PayPal, Wise, Revolut, and other integrated payment systems.
6. Cancellations & Refund Matrix
Refund thresholds are calculated based on the precise duration between the formal cancellation submission and the scheduled trip departure time:
| Cancellation Notice Window | Refund Entitlement | Policy Rules & Surcharges |
|---|---|---|
| More than 1 Month (30+ Days) prior to trip | 100% Refund | Fully refunded, except for standard banking or transaction-processing fees. |
| Between 8 Days and 1 Month prior to trip | 75% Refund | A 25% administrative cancellation fee is retained. |
| Between 2 Days and 7 Days prior to trip | 25% Refund | A 75% administrative cancellation fee is retained. |
| Within 1 Day (24 Hours) or Less prior to trip | 0% Refund | Non-refundable. The entire tour/booking payment is forfeited. |
7. Implied Acceptance of Terms
Consent Framework
By completing your payment and receiving the electronic invoice generated during booking, you are deemed to have read, thoroughly understood, and accepted all provisions, schedules, deadlines, and policies of this agreement. No physical or handwritten signature is required for these terms to be legally binding.
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